Our Practice after hours have changed, if you are a regular patient and need to speak to a doctor before 7.00 pm for an urgent matter please contact 07 4776 2101.  A Doctor is available by phone till 11.00 pm Weekdays on 0429 074 776. A GP Helpline is available after hours – call 1800 022 222.

Alternatively, Ingham Hospital has an emergency department available 24 hours a day 7 days a week.
Ingham Hospital   McIlwraith Street    Ph: 4720 3025

Home visits are available for regular patients who have conditions which prevent them from attending the surgery. Please speak to the front office receptionists for more information regarding this.

Both normal and long appointments are available and the billing “gap” is the same. If you anticipate your consultation will require a longer visit, please notify reception when making the appointment.

If you are in need of emergency medical care while at home, ring 000 and ask for an ambulance. If you are in the practice, please notify a staff member.

Please make a short appointment with your doctor for repeat prescriptions. If this consult is kept to a script only you will be bulk billed directly to Medicare. However, if other concerns are discussed during the consult, the doctor may charge a fee.

Scripts orders will continue to be taken from the Chemist for Webster pack patients and nursing homes.

Please note: This is for prescriptions that your doctor at Ingham Family Medical Practice has previously prescribed to you. Not for new prescriptions, a change of medication or new patients to the practice.

Patients are required to come in and see the Doctor for a renewal of a referral to see the specialist. Reception staff will fax and mail the original referral to the specialist and a copy will be given back to you to take with you to the appointment.

Some specialist rooms will ring you to make an appointment

Not all specialists bulk-bill or follow DVA schedules. Please ask the reception staff at the specialist’s rooms when making your appointment.

Telehealth offers the ability for our patients who live in rural and remote areas to see a specialist without the need to travel long distances.  Specialists who offer this service include:  Endocrinology, Dermatology, Allergy & Immunology, Fertility, Renal Medicine, Geriatrics, Neurology, Oncology & Haematology, Ophthalmology, Paediatrics & Psychiatry.  Appointments can be made with our receptionist for the first available appointment.

The practice uses an automatic recall system, by both telephone and mail, for immunisations, pathology results and follow-up visits. Please notify staff when making an appointment if you have received a recall.

Please let the doctor know if you would also like to be on the cervical screening Register.

Our doctors make every effort to minimize the time that patients have to wait for their consultation, and therefore our office staff attempt to keep disruptions for the doctors to a minimum during clinic hours.

It is important that your mail, telephone and email contact details are kept current in your chart. Please notify reception of any changes to your details. All phone calls will be documented in your patient file.

The provision of quality health care is our principal concern. It requires a doctor-patient relationship of trust and confidentiality. Your doctor regards patient health information as confidential and will only collect this information with patient consent. A patient’s personal information is handled in accordance with this practice’s privacy policy and is consistent with privacy legislation.

If you wish to have your results given to family members or carers, please ask for a Patient Authorization Form, to be signed and scanned into your records.

This is a “paper–free” practice. All information of a personal nature is stored on computer file and is protected by a series of passwords. Only authorized staff may access this information. Patient records are treated with the utmost confidentiality. Patient records are not stored or left visible in areas where non- authorised persons can see them.

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

If you have any comments, complaints, or criticisms, or just a good idea, please fill in a feedback form located in the waiting room on top of the magazine rack. Alternatively, please speak with reception or the Practice Manager.

All accounts are to be settled at time of consultation.

If you require an interpreter to help you with communicating during your visit, please let us know at the time of making your appointment so that we can help you to arrange this. If you would prefer, you may bring a family member or friend with you. We are aware that in some instances, having a third person present during a consultation presents some problems such as reluctance for the patient to disclose some information, or biased translation of information. You will be asked to sign a consent form for this third person to be present at your consultation. A free interpreting service is available for patients who are deaf and use Australian Sign Language (AUSLAN). Contact the National AUSLAN Interpreter Booking and Payment Service (NABS) on 1800 246 945 or visit the NABS website for further information. Centrelink in Ingham also has interpreters available.

Smoking is not permitted on our practice premises or in the immediate environment. Please notify reception if you are going outside.

Our Building has ambulance and wheelchair access at the rear of the building and wheelchair access to the front door. Staffs are on duty at all times to assist, and a wheelchair is available if required.

Toys and books are provided for children in the special area set aside in the waiting room. Parents are asked to supervise children at all times for the safety and comfort of our patients. Colouring pictures and pencils are also available – please ask the reception staff.

Outdoor play area is provided for all children awaiting a doctors appointment. It is the responsibility of
all parents to supervise their children whilst in the play area. No food or drinks are allowed.

Complimentary tea and coffee is available while waiting to see a doctor. This is located on the left hand
side of the waiting room near the water cooler.

Sullivan & Nicolaides operates a collection centre in the building next to the practice in Ingham from 7.30am to 4.00pm Monday to Friday, and on Saturday morning from 8.00am to 10.30am.

Travel forms can be completed and signed by the doctor, when you come in for an appointment for a renewal of a referral.

Films and discs need to be collected from reception after your appointment with the doctor. Uncollected films/discs will be disposed of after three months.

In the event of a complaint not being able to be resolved after discussion with the Practice Manager and/or Doctor, please contact:

Health Rights Commission
Level 18, 288 Edward Street, Brisbane Q 4000.
GPO Box 3089
Brisbane, Q 4000
Telephone: (07) 3234 0272
Qld Toll Free: 1800 077 308
Fax: (07) 3234 0333